ddkk Privacy Policy

ddkk collects various types of information to ensure service quality and to keep your account secure. This information is divided into two main categories:

1.1 Information You Provide Directly

Information you provide yourself during registration, login, or while using the service:

• Full name and date of birth (for age verification)
• Email address and contact details
• Payment information — bKash, Nagad, Rocket, Upay numbers and bank account details
• National ID or passport number (for KYC verification)
• Password (stored in encrypted form)

1.2 Automatically Collected Information

Information our servers automatically record while you browse the site:

• IP address and device identification details
• Browser type, operating system, and device model
• Date, time, and log of pages visited on the site
• Cookie and session data (see Section 7 for details)
• Transaction history and gaming activity logs

ddkk uses collected information only for the following legitimate purposes:

• Account Management: To handle registration, verification, login, and account security.
• Transaction Processing: To complete deposit and withdrawal requests and to detect fraudulent activity.
• Age Verification: To ensure that only individuals aged 21 or above can use the service.
• KYC Compliance: To comply with international Anti-Money Laundering (AML) regulations.
• Customer Support: To resolve your complaints, questions, or issues.
• Personalized Experience: To suggest games and offers based on your preferences.
• Security and Fraud Prevention: To prevent unauthorized access to accounts.
• Legal Obligations: To comply with applicable laws or directives from authorities.

No information collected about you will be used beyond the purposes stated above. ddkk never sells your personal information or transfers it to third parties for commercial purposes.

ddkk does not sell or rent your personal information to third parties. However, information may be shared in certain circumstances:

4.1 Service Provider Partners

Transaction-related information is shared with bKash, Nagad, Rocket, Upay, and banking partners for payment processing. These third parties may use the information only to carry out the specific service and are bound by strict confidentiality agreements.

4.2 Legal Obligations

ddkk may be required to disclose information to satisfy a court order, a lawful request from law enforcement, or a requirement under applicable law.

4.3 Fraud Prevention

Specific information may be shared with relevant authorities to detect and prevent financial fraud, money laundering, or irresponsible gaming.

4.4 Business Transfers

If ddkk goes through a merger, acquisition, or asset transfer, user information may be transferred subject to the terms of this Privacy Policy — and you will be notified in advance.

As a registered user of ddkk, you have the following rights:

• Access: The right to know what information is stored about you and to request a copy of it.
• Correction: The right to request that incorrect or incomplete information be updated.
• Deletion: The right to request deletion of your information in certain circumstances — however, some information may need to be retained for a specific period due to legal obligations.
• Restrict Processing: The right to request that your information be restricted from use for specific purposes.
• Marketing Opt-Out: The right to request that promotional emails or notifications be stopped.
• Submit a Complaint: The right to contact us directly if you have any objection to how your information is handled.

To exercise these rights, contact us at [email protected]. We will aim to respond within 30 business days.

ddkk retains your personal information only for as long as it is necessary or as required by law:

• Active Accounts: All relevant information is retained for as long as the account remains active.
• Closed Accounts: Even after an account is closed, certain information may be retained for a specific period for legal, regulatory, or dispute resolution reasons.
• Financial Transaction Records: Transaction-related information is retained for an extended period in compliance with KYC and AML regulations.
• Log Files: Server logs are generally deleted automatically after a set period.

The ddkk website uses cookies and similar technologies to maintain site functionality and to improve your experience.

7.1 Types of Cookies

• Essential Cookies: Required for login sessions, security tokens, and core functionality — these cannot be disabled.
• Functionality Cookies: Remember your preferences such as language or game settings.
• Analytics Cookies: Used to understand site traffic and user behavior — data is always anonymized.

7.2 Cookie Controls

Non-essential cookies can be disabled from your browser settings. However, disabling certain cookies may limit specific site functionality.

ddkk's services are for individuals aged 21 or above only. We do not knowingly collect any information from minors. If we become aware that information from a minor has been collected, we will immediately delete that information and suspend the associated account. If you believe a minor has registered on our platform, please notify us at [email protected].

ddkk reserves the right to update this Privacy Policy from time to time. For any significant changes:

• The "Last Updated" date at the top of the policy will be changed.
• Registered users may be notified by email.
• For significant changes, consent may be requested again.

Continued use of ddkk services after an update will be considered as your agreement to the revised policy. We recommend reviewing this page regularly.

ddkk primarily operates in Bangladesh. However, due to technical infrastructure, your information may be processed or stored on servers located in other countries. In such cases:

• It is ensured that the recipient country follows appropriate data protection standards.
• The security of your information is maintained through contractual safeguards.
• All principles of this Privacy Policy apply to international transfers as well.

If you have any questions, concerns, or complaints about this Privacy Policy, please contact us. Our support team is available 24/7 to assist you in Bengali.

Please send any requests relating to your rights in writing by email so that we can properly review and keep a record of them.